The Divisional Railway Manager (DRM) of Waltair division recently carried out a detailed inspection of Visakhapatnam Railway Station, focusing on passenger amenities, infrastructure development, and operational efficiency. The visit aimed to identify areas for improvement and ensure the station meets the highest standards of service and safety.

Visakhapatnam Railway Station, a pivotal hub in the Indian Railways network, recently underwent a thorough inspection by the Divisional Railway Manager (DRM) of the Waltair division. This initiative underscores the Indian Railways' commitment to enhancing passenger experience and operational excellence.

Focus Areas of the Inspection

1. Passenger Amenities: The DRM assessed facilities such as waiting halls, restrooms, drinking water provisions, and seating arrangements. Emphasis was placed on cleanliness, accessibility, and the overall comfort of passengers.

2. Infrastructure Development: Ongoing and upcoming infrastructure projects were reviewed to ensure timely completion and adherence to quality standards. This includes platform extensions, foot overbridges, and signaling systems.

3. Safety Measures: The inspection covered safety protocols, including surveillance systems, fire safety equipment, and emergency response mechanisms, aiming to bolster passenger security.

4. Operational Efficiency: The DRM evaluated train scheduling, punctuality records, and staff performance to identify areas for operational improvements.

Key Observations and Directives

• Cleanliness Drive: The DRM lauded the station's cleanliness and directed the staff to maintain these standards consistently.

• Passenger Feedback: Interacting with passengers, the DRM gathered feedback on services, which will inform future enhancements.

• Digital Initiatives: A review of digital amenities, such as Wi-Fi services and digital inquiry counters, was conducted to ensure passengers have access to real-time information.

Future Plans

The DRM emphasized the importance of continuous improvement and outlined plans for:

• Sustainable Practices: Implementing eco-friendly measures like rainwater harvesting and solar energy utilization.

• Enhanced Accessibility: Upgrading facilities to better serve differently-abled passengers, including tactile pathways and ramps.

• Community Engagement: Organizing awareness campaigns on cleanliness and safety protocols to involve passengers in station upkeep.